Rhonda ThorntonChief Retail & Experience Officer

Rhonda S. Thornton is a seasoned financial services executive with over 20 years of leadership experience spanning sales and service, operations, risk management, technology integration, and customer experience. Known for her ability to align strategic initiatives with business goals, Rhonda has consistently delivered measurable results—streamlining processes, reducing operational risks, and enhancing both customer and employee experiences. From launching custom digital account opening solutions to implementing enterprise-wide change management programs, she has played a pivotal role in transforming banking operations at institutions such as Cadence Bank, State Bank and Trust, KeyWorth Bank, and Bank of America. Her collaborative leadership style, data-driven approach, and passion for innovation have driven organizational growth while fostering strong community and stakeholder relationships. Rhonda holds a B.S. in Business Administration and Finance from Auburn University and has completed executive leadership training at the University of Georgia and the Disney Institute.