Mobile Banking Advantages
Mobile Banking is available 24 hours a day, 7 days a week on phones and tablets. You have access to important account information and functions - day or night - whether you are at home, at work or traveling.
Mobile App Banking and Mobile Browser Banking are secure.
- Password required each time you log in.
- Uses the same multiple layers of security as Online Banking.
- Login to your account with Touch ID when you register your fingerprint on your device.
- All account information is encrypted. No account information is stored on your mobile device.
Text Banking Security
- Displays account nicknames that you set, not account numbers.
- No personal information is sent or displayed.
Download our Mobile and Tablet App
Please note that you must already be enrolled in Online Banking in order to access your accounts with Mobile Banking. You can sign up for Online Banking here.
1. Go to the App Store or Google Play.
2. Search for CoastalStates Bank.
3. Once you install the App, enter your Online Banking Access ID and password. This is the same ID and password you use for Online Banking.
Mobile Internet Browser Banking
Log into your online banking. From the Options tab click Manage Devices located under Mobile Banking Profile. You can request a Mobile Browser Link. Once received, you can save the link to your favorites on your mobile device. Log in using your same Online Banking credentials.
Enroll in Text Banking to receive alerts or to request quick responses to inquiries about your account(s). Log into your online banking. From the Options tab click Manage Devices located under Mobile Banking Profile. Click Add New Device and follow the instructions.
Click here to view Mobile Check Deposit Guidelines & Tips
Is Mobile Banking Free?
Yes, our Mobile Banking service is free. Our standard fees apply for bill payments and Popmoney person-to-person payments made through Mobile Banking. Message and data rates may apply.
Do I need to be enrolled in Online Banking to use Mobile Banking?
Do I need to sign up for Mobile Banking?
You do not need to enroll for Mobile Banking, unless you plan to use the Text Banking option. Log in to Online Banking to enroll for Text Banking.
Is there a wait period to use Mobile Banking?
There is no wait period.
For the Mobile Banking App: Once you have downloaded and installed the app, simply log in using the same user ID and password used for Online Banking.
For Mobile Browser Banking: Users will initially log in to Online Banking to request the Mobile Browser link. Once received, user will need to save the link in their favorites for future use. Login credentials will be the same as Online Banking.
For Text Banking: Users will initially log in to Online Banking to enroll for Text Banking, then follow the on-screen prompts to begin using our Text Banking service right away.
Do I need a new username or password?
No. Use the same Online Banking user ID and password. If you change your Online Banking password, the Mobile Banking password will automatically change as well.
How do I install the Smartphone App?
The app can be found by searching your smartphone’s application store, either the Apple App Store or Google Play. Once downloaded, simply use your Online Banking credentials to log in.
What if I lose a mobile device?
You can deactivate the device by following these steps:
- Log in to Online Banking and access Mobile Banking preferences under Preferences.
- Locate the phone number and select the option ‘Stop using this device for Mobile Banking’.
- Or call us at 843-341-9900.
How do I set up alerts?
It’s easy. Just log in to Online Banking and set your alert preferences.
Can I add new payees from Mobile Bill Pay?
No. To add a new payee to your list, log in to Online Banking Bill Pay.
How should I endorse a Mobile Deposit check?
Be sure that the back of the check is endorsed and include (1) your signature and (2) the words ‘For Mobile Deposit’ to identify the check as a Mobile Deposit. If this information is not included, your deposit may be rejected.
When are funds available from a Mobile Deposit?
Funds from Mobile Deposits are generally available on the next business day after it is received, just like any deposit.
What should I do with the paper check after a deposit?
We recommend securely storing the check for 14 business days, then destroying the original paper check.
What types of checks can be deposited?
Any check drawn from a U.S. financial institution can be deposited. The following items cannot be deposited:
- International checks.
- U.S. saving bonds.
- Postal money orders.
- Counter checks.
What dollar limits apply to Mobile Deposit?
You may make any number of Mobile Deposits with a limit per check and a daily limit of $2,500. Each Mobile Deposit includes one deposited check only.