COVID-19 Response

 

At Coastal States Bank, the health and well-being of our customers, CSB team members, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are committed to being responsive to the needs of our customers and CSB team members.  We are launching programs specifically designed to provide payment relief to affected borrowers, adjusting branch operations to help protect the health and safety of our customers and CSB team members while maintaining access to our services, and supporting local non-profit organizations through our CSB Community Commitment.  We want to be certain that you’re aware of the steps we are taking and encourage you to visit this page for the latest updates.
 
We are here for you

We  understand that there may be instances where customers find themselves facing financial difficulties. We are here to help.   CSB is offering to defer certain loan payments for up to 90 days for the most seriously impacted categories of business borrowers. Affected businesses such as restaurants, hotels, and other retail establishments reducing services in response to the pandemic may be eligible to make interest-only payments and defer principal payments for 90 days.  Affected customers that are forced to close or suspend operations completely may be eligible for full deferral of loan payments (principal and interest).    Additional relief programs, including emergency lines of credit, may be available as well.  CSB business borrowers who wish to request relief are encouraged to call their relationship manager to discuss their options.  

Residential mortgage and consumer loan customers may also be eligible for borrower relief.  Current consumer customers who wish to request relief are also encouraged to call their local banker.  

In addition, as a preferred SBA lender, CSB expects to be able to provide significant assistance to current and new customers through its Government Guaranteed Lending division as soon as details regarding the expansion of current SBA programs are finalized.  This includes forgivable SBA loans issued under the new Payroll Protection Program in amounts equal to 2.5x average monthly payroll expense.

 Branch Services (Updated 3-31-20)
As the COVID-19 (corovavirus) continues to impact our community, CSB is taking preventative measures for the safety of our customers and team members. On Wednesday, March 18, branch lobbies were closed and moved to Drive-Thru service only.  We encourage you to visit the nearest Coastal States location with Drive-Thru service to conduct your banking needs.  We understand certain services may require you  to meet with a Banker.  For such situations, please call your local Branch or Banker to make an appointment. 
 
Digital Services
We also strongly encourage you to use CSB’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online at www.coastalstatesbank.com or by using  CSB Mobile app (for consumers and businesses) at your convenience. From there, you can make payments, view transactions, check balances, deposit checks, find an ATM and more.  CSB’s automated telephone banking service is also available 24/7.  To access, dial 877-527-2704.
 If you haven’t already:
Enroll in Online Banking or for CSB business customers, contact your local banker to enable the service. then download the Mobile App.
 
Consumer App
 
Business App

 

 

Community Support

The CSB Community Commitment is our donor advised fund designed to help support charitable organizations across the bank’s footprint.  CSB’s Board of Directors has suspended board fees and directed that those funds go to the CSB Community Commitment to support organizations in our communities helping to provide support and relief to those affected by the virus.  Specifically, the CSB Community Commitment has designated $100,000 to support these efforts.

 

Protect yourself

Unfortunately, there have been reports that indicate a sharp increase in COVID-19 themed malicious activity. This activity may take the form of phishing e-mails with lures related to COVID-19 that appear to be from reputable sources such as the Centers for Disease Control (CDC) or the Johns Hopkins Coronavirus dashboard.  Malicious activity is likely to increase as the pandemic persists. If we reach out to you, we won't ask for confidential information such as your name, password, personal identification number (PIN) or other account information. See the Federal Trade Commission's advice for consumers to protect yourself from scams.

While it is impossible for anyone to predict the spread of the virus and fully understand its impact, it does not alter CSB's commitment to continuing to serve you.