To our Valued CSB Customers and Clients,
If you haven’t already:
- Enroll in Online Banking or for CSB business customers, contact your local banker to enable the service.
- Download the Mobile App
We also understand that there may be instances where customers find themselves facing financial difficulties. CSB is here to help and we encourage customers who may be impacted to reach out to your Local banker discuss how we might be of assistance.
Unfortunately, there have been reports that indicate a sharp increase in COVID-19 themed malicious activity. This activity may take the form of phishing e-mails with lures related to COVID-19 that appear to be from reputable sources such as the Centers for Disease Control (CDC) or the Johns Hopkins Coronavirus dashboard. Malicious activity is likely to increase as the pandemic persists. If we reach out to you, we won't ask for confidential information such as your name, password, personal identification number (PIN) or other account information. See the Federal Trade Commission's advice for consumers to protect yourself from scams.
In addition to helping customers navigate potential financial hardships, we also have contingency plans in place that are designed to prevent any service disruptions due to COVID-19 impacts, as we do for any number of scenarios. These include remote access capabilities, alternate work locations for CSB team members, and continuity plans for critical operations. Out of an abundance of caution, and as part of our ongoing efforts to protect the health of our CSB team members and customers, we have enacted temporary business travel restrictions.
While it is impossible for anyone to predict the spread of the virus and fully understand its impact, it does not alter our commitment to continuing to serve you. We will continue to monitor this quickly evolving situation and are here to assist.