Coronvirus Update

To our Valued CSB Customers and Clients,

At Coastal States Bank, the health and well-being of our customers, CSB team members, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are committed to being responsive to the needs of our customers and CSB team members.  We are closely monitoring the evolving situation surrounding COVID-19 and continue to follow guidance from the Centers for Disease Control and Prevention (CDC), regional, state and local authorities.  This guidance has directly informed and shaped our business continuity efforts, and we want to be certain that you’re aware of the steps we are taking.
 
Please continue to check our website for information on branch hours and operations.  We also strongly encourage you to use CSB’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online (www.coastalstatesbank.com) or by using  CSB Mobile app (for consumers and businesses) at your convenience. From there, you can make payments, view transactions, check balances, deposit checks, find an ATM and more. It’s easier and faster (in most cases) to manage your account digitally.  CSB’s automated telephone banking service is also available 24/7.  To access, dial 877-527-2704
 

If you haven’t already:

  1. Enroll in Online Banking or for CSB business customers, contact your local banker to enable the service.
  2. Download the Mobile App
 
Consumer App
 
Business App

 

We also understand that there may be instances where customers find themselves facing financial difficulties. CSB is here to help and we encourage customers who may be impacted to reach out to your Local banker discuss how we might be of assistance.

Unfortunately, there have been reports that indicate a sharp increase in COVID-19 themed malicious activity. This activity may take the form of phishing e-mails with lures related to COVID-19 that appear to be from reputable sources such as the Centers for Disease Control (CDC) or the Johns Hopkins Coronavirus dashboard.  Malicious activity is likely to increase as the pandemic persists. If we reach out to you, we won't ask for confidential information such as your name, password, personal identification number (PIN) or other account information. See the Federal Trade Commission's advice for consumers to protect yourself from scams.

In addition to helping customers navigate potential financial hardships, we also have contingency plans in place that are designed to prevent any service disruptions due to COVID-19 impacts, as we do for any number of scenarios. These include remote access capabilities, alternate work locations for CSB team members, and continuity plans for critical operations.  Out of an abundance of caution, and as part of our ongoing efforts to protect the health of our CSB team members and customers, we have enacted temporary business travel restrictions.

While it is impossible for anyone to predict the spread of the virus and fully understand its impact, it does not alter our commitment to continuing to serve you. We will continue to monitor this quickly evolving situation and are here to assist.