Foothills Customers

Welcome to CoastalStates Bank!

Following our legal merger on July 17, 2018, Foothills Community Bank became a division of CoastalStates Bank. This weekend, beginning on Friday, September 7, 2018, we will begin converting our systems and services to the CoastalStates Bank platform. We’ve been working hard to make the transition as smooth as possible and to insure that you are back to “business as usual” on Monday, September 10, 2018.

Hopefully, you received our Welcome Guide in the mail, but in the event you missed it or need another copy, an electronic copy is available here –


The Welcome Guide will hopefully answer most – if not all – of your questions.

After reviewing the Welcome Guide and the information below, if you still have questions, please feel free to call or stop by your closest Foothills Community Bank or CoastalStates Bank location.  


Important Contact Information

Online & Mobile Banking Questions:  (706) 216-5900

Debit Card & ACH Questions:  (843) 837-0130

All Other Questions:  (706) 216-5900

24/7 Automated Telephone Banking:  (877) 527-2704

 

FAQs

General Information:
Q:  Do I still call the phone numbers listed above with questions on my account after the conversion?
A:  Yes. 

Q: Will I need new checks or deposit slips?

A: No.  You can continue using your current checks and deposit slips until your supply is gone.

 

Q: Will 24-Hour Telephone Banking be available?

A: Yes.  You can access CoastalStates Bank’s 24-Hour Telephone Banking by dialing 1-877-527-2704 beginning Monday, September 10, 2018 at 12:00AM.  The last four digits of your tax identification number will serve as your PIN until you reset it.  You will be able to check your account balance, review your transactions, transfer funds, report lost or stolen cards, and much more.

 

Q: Will I receive a new debit card?

A: Yes. New debit cards were recently mailed and you should receive one prior to September 10, 2018.

 

Q: Will I need to activate my new debit card before it can be used? 

A: Yes. For your convenience, you may activate your card and PIN at any time by calling our card activation line at 1-800-567-3451.  However, you will not be able to use your new card until Monday, September 10, 2018.  Your current Foothills Community Bank debit card will work through Sunday, September 9, 2018.  Refer to the materials accompanying your new card for further instructions.

 

Online Banking & e-Statements:
Quicken/Quickbooks Users:  View or Print Conversion Instructions here

Q: Will my Online Banking access id and password change?

A: No.  You will continue to use your legacy Foothills login credentials to access your new Online and Mobile Banking systems.

 

Q: I am currently receiving eStatements.  How will I receive my eStatement going forward?

A: You will receive an email notifying you that your statement is ready.  Click the link in the email or go to CoastalStatesbank.com. Enter your online banking information and select the account you would like to view.  Click on the "Documents " tab and select the date range you would like to view, press submit.

 

Q: Will there be any disruption in the Bill Pay service during the conversion?

A: No.  Your bill payments scheduled before 5:00PM on Friday, September 7, 2018 will be paid, and all payees will transfer to the CoastalStates bill pay system on Monday, September 10, 2018.  However, you will not have the ability to add a new payment from 5:00PM on Friday, September 7, 2018 through Monday, September 10, 2018 12:00AM.

 

Q: Will my eBills transition to the CoastalStates Bank Online Banking system?

A: No.  If you are currently enrolled for eBills, those will not transition with the system conversion.  Beginning Monday, September 10, 2018 you will need to re-enroll for eBills.

 

Q:  Will my Online Banking Alerts transition to the CoastalStates Bank Online Banking system?

A:  No.  You will need to recreate your alerts once you sign into Online Banking on Monday, September 10, 2018.

 

Q: Will external transfers set up in my legacy Foothill’s online banking system convert over to the CoastalStates Bank Online Banking system? 

A: No. Recurring external transfers will not convert to CoastalStates Bank ‘s Online and Mobile Banking system. The last processing day will be Friday, September 7, 2018.  You can reestablish external transfers any time on or after Monday, September 10, 2018.

 

Thank you for banking with CoastalStates Bank!  We are excited about our story and we are proud that you are a part of it.



Our Locations


GEORGIA

SOUTH CAROLINA

Dawsonville, GA
• Proudly serving Dawson County as Foothills Community Bank, a division of CoastalStates Bank
• Branch Banking, Commercial Lending, & ATM

70 Carlisle Road
Dawsonville, GA 30534
(706) 216-5900

Lobby Hours:
Monday – Friday 9:00am-4:30pm
Drive Thru Hours:
Monday- Friday 8:30am-4:30pm

Cumming, GA
• Proudly serving Forsyth County as Foothills Community Bank, a division of CoastalStates Bank
• Branch Banking, Commercial Lending, & ATM

5835 Bethelview Road
Cumming, GA 30040
(770) 292-9168

Lobby Hours:
Monday – Friday 9:00am-4:30pm
Drive Thru Hours:
Monday- Friday 8:30am- 4:30pm

Atlanta, GA
• Georgia Executive Offices and Commercial Lending Center

3350 Riverwood Pkwy, SE
Suite 750
Atlanta, GA 30336
(843) 341-9900

Savannah, GA
• Commercial Lending Center

 
Savannah 532 Stephenson Avenue,
Suite 101
Savannah, GA 31405
(843) 341-9900





Hilton Head Island, SC
Branch Banking, Commercial Lending & ATM
• CoastalStates Mortgage
• South Carolina Executive Offices

5 Bow Circle
Hilton Head Island, SC 29928
(843) 341-9900
 
Lobby & Drive Thru Hours:
Monday - Thursday 8:30am-5:00pm
Friday 8:30am-5:30pm

Hilton Head Island, SC
Branch Banking, Commercial Lending & ATM
• CoastalStates Mortgage
 

98 Main Street
Hilton Head, SC 29926
(843) 689-7800

 
Lobby & Drive Thru Hours:
Monday - Thursday 8:30am-5:00pm
Friday 8:30am-5:30pm

Bluffton, SC
• Branch Banking, Commercial Lending & ATM
• CoastalStates Mortgage
 

7 Thurmond Way
Bluffton, SC 29910
(843) 837-0100

 
Lobby & Drive Thru Hours:
Monday - Thursday 8:30am-5:00pm
Friday 8:30am-5:30pm

Bluffton (Okatie), SC
• Branch Banking, Commercial Lending & ATM
• CoastalStates Mortgage
 

30 William Pope Drive Suite 101
Bluffton, SC 29909
(843) 705-1200
 

Lobby & Drive Thru Hours:
Monday - Thursday 8:30am-5:00pm
Friday 8:30am-5:30pm